@import "https://fonts.googleapis.com/css2?family=Geist:wght@400;500;600;700;800&family=Inter:wght@400;500;600&family=JetBrains+Mono:wght@400;500&display=swap";
@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--font-sans:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--color-red-100:#ffe2e2;--color-red-800:#9f0712;--color-yellow-100:#fef9c2;--color-yellow-800:#874b00;--color-green-100:#dcfce7;--color-green-800:#016630;--color-gray-100:#f3f4f6;--color-gray-800:#1e2939;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}@supports (color:lab(0% 0 0)){:root,:host{--color-red-100:lab(92.243% 10.2865 3.83865);--color-red-800:lab(33.7174% 55.8993 41.0293);--color-yellow-100:lab(97.3564% -4.51407 27.344);--color-yellow-800:lab(38.7484% 23.5833 51.4916);--color-green-100:lab(96.1861% -13.8464 6.52365);--color-green-800:lab(37.4616% -36.7971 22.9692);--color-gray-100:lab(96.1596% -.0823438 -1.13575);--color-gray-800:lab(16.1051% -1.18239 -11.7533)}}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring:where(:not(iframe)){outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.static{position:static}.block{display:block}.bg-gray-100{background-color:var(--color-gray-100)}.bg-green-100{background-color:var(--color-green-100)}.bg-red-100{background-color:var(--color-red-100)}.bg-yellow-100{background-color:var(--color-yellow-100)}.text-gray-800{color:var(--color-gray-800)}.text-green-800{color:var(--color-green-800)}.text-red-800{color:var(--color-red-800)}.text-yellow-800{color:var(--color-yellow-800)}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}}:root{--admin-bg:#f6f8fc;--admin-surface:#fff;--admin-surface-low:#f2f7fb;--admin-surface-mid:#e8f2fb;--admin-surface-high:#d9ecf6;--admin-text:#0b1c30;--admin-muted:#5f6b7f;--admin-outline:#dce5ec;--admin-outline-strong:#b8c7d3;--admin-primary:#04748b;--admin-primary-strong:#11a9c8;--admin-secondary:#0f5b75;--admin-aqua:#5bc8dd;--admin-success:#047857;--admin-success-bg:#dff7ec;--admin-warning:#a16207;--admin-warning-bg:#fef3c7;--admin-danger:#ba1a1a;--admin-danger-bg:#ffdad6;--admin-radius:18px;--admin-radius-sm:12px;--admin-shadow:0 22px 70px #142b4014;--admin-shadow-soft:0 12px 34px #142b400f;--admin-gradient:linear-gradient(135deg, #4e446f 0%, #2c7895 48%, #54c8dc 100%);--admin-font-heading:"Geist", sans-serif;--admin-font-body:"Inter", sans-serif;--admin-font-code:"JetBrains Mono", monospace}html,body,#__next{min-height:100%}body{background:var(--admin-bg);color:var(--admin-text);font-family:var(--admin-font-body);-webkit-font-smoothing:antialiased;text-rendering:optimizelegibility;margin:0;padding:0}a{color:inherit;text-decoration:none}button,input,textarea{font:inherit}*{box-sizing:border-box}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--admin-outline-strong);border-radius:999px}.admin-shell{background:linear-gradient(#04748b09 1px, transparent 1px), linear-gradient(90deg, #04748b09 1px, transparent 1px), radial-gradient(circle at 14% 8%, #5bc8dd33, transparent 32rem), radial-gradient(circle at 90% 10%, #4e446f21, transparent 30rem), var(--admin-bg);background-size:42px 42px,42px 42px,auto,auto,auto;min-height:100vh}.admin-sidebar{border-right:1px solid var(--admin-outline);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);z-index:20;background:#ffffffdb;flex-direction:column;gap:22px;width:280px;padding:22px 18px;display:flex;position:fixed;inset:0 auto 0 0;box-shadow:20px 0 55px #142b400d}.admin-brand{border:1px solid var(--admin-outline);border-radius:var(--admin-radius);box-shadow:var(--admin-shadow-soft);background:linear-gradient(#fffffff2,#f2f7fbd6);align-items:center;gap:12px;padding:12px;display:flex}.admin-brand-mark,.admin-icon-tile{width:42px;height:42px;color:var(--admin-primary);background:linear-gradient(135deg,#5bc8dd38,#fffc);border-radius:14px;place-items:center;display:grid}.admin-brand h1,.admin-topbar h2,.admin-card h3,.admin-profile-header h3,.admin-empty-state h3,.admin-empty-inline h3,.admin-ticket-title h4{color:var(--admin-text);font-family:var(--admin-font-heading);letter-spacing:-.02em;margin:0}.admin-brand h1{color:var(--admin-primary);font-size:21px;font-weight:800}.admin-brand p,.admin-muted,.admin-user-copy small,.admin-ticket-row small,.admin-ticket-row span,.admin-profile-header p,.admin-ticket-title p,.admin-empty-state p,.admin-empty-inline p{color:var(--admin-muted)}.admin-brand p,.admin-eyebrow,.admin-label{font-family:var(--admin-font-heading);letter-spacing:.08em;text-transform:uppercase;margin:0;font-size:12px;font-weight:700}.admin-eyebrow,.admin-label{color:var(--admin-primary)}.admin-nav{gap:8px;display:grid}.admin-nav a,.admin-logout{min-height:46px;color:var(--admin-muted);font-family:var(--admin-font-heading);cursor:pointer;background:0 0;border:0;border-radius:12px;align-items:center;gap:12px;padding:11px 14px;font-size:14px;font-weight:650;display:flex}.admin-nav a:hover,.admin-nav a.active{color:var(--admin-primary);box-shadow:inset 4px 0 0 var(--admin-primary), var(--admin-shadow-soft);background:linear-gradient(90deg,#5bc8dd2e,#ffffffbd)}.admin-search-panel{gap:12px;display:grid}.admin-search-panel label,.admin-field span{color:var(--admin-text);font-family:var(--admin-font-heading);font-size:12px;font-weight:700}.admin-search{border:1px solid var(--admin-outline);background:var(--admin-surface);border-radius:999px;align-items:center;gap:10px;padding:10px 14px;display:flex}.admin-search input,.admin-field textarea{width:100%;color:var(--admin-text);background:0 0;border:0;outline:0}.admin-filter-grid{grid-template-columns:1fr;gap:8px;display:grid}.admin-filter-grid button{border:1px solid var(--admin-outline);background:var(--admin-surface);min-height:42px;color:var(--admin-primary);cursor:pointer;border-radius:12px;justify-content:space-between;align-items:center;padding:9px 11px;transition:transform .15s,border-color .15s,box-shadow .15s;display:flex}.admin-filter-grid button:hover{border-color:var(--admin-primary);box-shadow:var(--admin-shadow-soft)}.admin-filter-grid button.active{color:var(--admin-surface);background:var(--admin-gradient);border-color:var(--admin-primary)}.admin-logout{border:1px solid var(--admin-outline);background:var(--admin-surface);box-shadow:var(--admin-shadow-soft);justify-content:center;margin-top:auto}.admin-main{margin-left:280px;padding:28px}.admin-topbar{z-index:10;border-bottom:1px solid var(--admin-outline);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#f6f8fcdb;justify-content:space-between;align-items:center;gap:16px;margin:-28px -28px 28px;padding:20px 28px;display:flex;position:sticky;top:0}.admin-topbar h2{font-size:34px;font-weight:750}.admin-topbar-actions,.admin-status-stack,.admin-ticket-actions,.admin-card-header,.admin-ticket-title{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.admin-topbar-actions,.admin-card-header{justify-content:space-between}.admin-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:26px;display:grid}.admin-metric,.admin-card,.admin-empty-state{border:1px solid var(--admin-outline);border-radius:var(--admin-radius);box-shadow:var(--admin-shadow);background:#ffffffeb}.admin-metric{gap:16px;min-height:148px;padding:20px;transition:transform .18s,box-shadow .18s,border-color .18s;display:grid;position:relative;overflow:hidden}.admin-metric:after{content:"";background:var(--admin-gradient);opacity:.74;height:3px;position:absolute;inset:auto 0 0}.admin-metric:hover,.admin-card:hover{border-color:#04748b47;transform:translateY(-1px);box-shadow:0 26px 80px #142b401c}.admin-metric strong{font-family:var(--admin-font-heading);color:var(--admin-text);margin-top:7px;font-size:34px;line-height:1;display:block}.admin-metric span{color:var(--admin-muted);margin-top:8px;font-size:13px;display:block}.admin-metric-green .admin-icon-tile{color:var(--admin-success);background:var(--admin-success-bg)}.admin-metric-red .admin-icon-tile{color:var(--admin-danger);background:var(--admin-danger-bg)}.admin-metric-aqua .admin-icon-tile{color:var(--admin-secondary);background:#e0faff}.admin-workspace{grid-template-columns:minmax(380px,.95fr) minmax(460px,1.4fr);align-items:start;gap:24px;margin-bottom:24px;display:grid}.admin-hero-panel{background:radial-gradient(circle at 92% 8%, #ffffff47, transparent 18rem), var(--admin-gradient);border:1px solid #04748b33;border-radius:24px;grid-template-columns:minmax(0,1fr) minmax(360px,.62fr);align-items:stretch;gap:24px;margin-bottom:24px;padding:30px;display:grid;position:relative;overflow:hidden;box-shadow:0 28px 90px #142b4024}.admin-hero-panel:before{content:"";border:1px solid #ffffff3d;border-radius:48px;width:280px;height:280px;position:absolute;inset:-70px -80px auto auto;transform:rotate(16deg)}.admin-hero-copy{z-index:1;max-width:760px;position:relative}.admin-hero-copy .admin-eyebrow,.admin-hero-copy h3,.admin-hero-copy p{color:#fff}.admin-hero-copy .admin-eyebrow{opacity:.82}.admin-hero-copy h3{font-family:var(--admin-font-heading);letter-spacing:-.05em;margin:8px 0 12px;font-size:clamp(32px,4vw,56px);line-height:1}.admin-hero-copy p{color:#ffffffd1;max-width:620px;margin:0;font-size:16px;line-height:1.65}.admin-hero-status{z-index:1;gap:12px;display:grid;position:relative}.admin-hero-status span{color:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffff21;border:1px solid #ffffff3d;border-radius:18px;gap:4px;padding:18px;display:grid}.admin-hero-status strong{color:#fff;font-family:var(--admin-font-heading);font-size:28px;line-height:1}.admin-dashboard-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:24px;display:grid}.admin-dashboard-grid .admin-insight-card:last-child{grid-column:1/-1;min-height:0}.admin-insight-card{align-content:start;gap:16px;min-height:270px;transition:transform .18s,box-shadow .18s,border-color .18s;display:grid}.admin-insight-card h3{margin:0;font-size:25px}.admin-insight-card p{color:var(--admin-muted);margin:0;line-height:1.6}.admin-insight-stats{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.admin-insight-stats span{border:1px solid var(--admin-outline);border-radius:var(--admin-radius-sm);min-height:86px;color:var(--admin-muted);background:var(--admin-surface-low);gap:4px;padding:15px;display:grid}.admin-insight-stats strong{color:var(--admin-text);font-family:var(--admin-font-heading);font-size:24px;line-height:1}.admin-inline-link{color:var(--admin-primary);font-family:var(--admin-font-heading);justify-self:start;font-weight:800;transition:color .15s,transform .15s}.admin-inline-link:hover{color:var(--admin-primary-strong);transform:translate(2px)}.admin-service-actions{grid-template-columns:repeat(3,minmax(0,1fr));align-items:end;gap:12px;display:grid}.admin-inline-field{gap:6px;display:grid}.admin-inline-field span,.admin-field span{color:var(--admin-muted);font-size:13px;font-weight:800}.admin-inline-field select,.admin-field input{border:1px solid var(--admin-outline);width:100%;min-height:44px;color:var(--admin-text);background:var(--admin-surface);font:inherit;border-radius:12px;padding:0 12px}.admin-inline-field select:focus,.admin-field input:focus{border-color:var(--admin-primary);outline:none;box-shadow:0 0 0 3px #2563eb1f}.admin-card{padding:22px;transition:transform .18s,box-shadow .18s,border-color .18s}.admin-card-header{margin-bottom:16px}.admin-card-header h3{font-size:22px;font-weight:750}.admin-card-header>span{color:var(--admin-muted);font-size:13px}.admin-user-list{gap:10px;max-height:640px;padding-right:4px;display:grid;overflow:auto}.admin-user-row{border:1px solid var(--admin-outline);background:var(--admin-surface);text-align:left;cursor:pointer;border-radius:13px;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:12px;width:100%;padding:13px;transition:transform .15s,border-color .15s,background .15s,box-shadow .15s;display:grid}.admin-user-row:hover,.admin-user-row.active,.admin-ticket-row:hover,.admin-ticket-row.active{border-color:var(--admin-primary);background:var(--admin-surface-low);box-shadow:var(--admin-shadow-soft)}.admin-avatar{width:40px;height:40px;color:var(--admin-primary);background:var(--admin-surface-high);font-family:var(--admin-font-heading);border-radius:12px;flex:none;place-items:center;font-weight:800;display:grid}.admin-avatar.large{width:58px;height:58px;font-size:22px}.admin-user-copy{min-width:0;display:grid}.admin-user-copy strong{color:var(--admin-text);text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.admin-user-copy small{text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.admin-user-pills{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.admin-status{width:fit-content;min-height:26px;font-family:var(--admin-font-heading);text-transform:uppercase;border-radius:999px;align-items:center;gap:6px;padding:4px 9px;font-size:11px;font-weight:700;display:inline-flex}.admin-status-success{color:var(--admin-success);background:var(--admin-success-bg)}.admin-status-warning{color:var(--admin-warning);background:var(--admin-warning-bg)}.admin-status-danger{color:var(--admin-danger);background:var(--admin-danger-bg)}.admin-status-neutral{color:var(--admin-muted);background:var(--admin-surface-mid)}.admin-profile-header{border-bottom:1px solid var(--admin-outline);align-items:center;gap:16px;padding-bottom:18px;display:flex}.admin-profile-header h3{font-size:26px}.admin-profile-header p{font-family:var(--admin-font-code);margin:4px 0 0;font-size:13px}.admin-status-stack{margin:18px 0}.admin-action-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;display:grid}.admin-button{border:1px solid var(--admin-outline);background:linear-gradient(180deg, var(--admin-surface), var(--admin-surface-low));min-height:40px;color:var(--admin-text);font-family:var(--admin-font-heading);cursor:pointer;border-radius:12px;justify-content:center;align-items:center;gap:8px;padding:9px 13px;font-size:13px;font-weight:700;transition:border-color .16s,box-shadow .16s,transform .16s;display:inline-flex}.admin-button:hover:not(:disabled){border-color:var(--admin-primary);transform:translateY(-1px);box-shadow:0 12px 30px #04748b24}.admin-button:active:not(:disabled){transform:translateY(1px)}.admin-button:disabled{cursor:not-allowed;opacity:.55}.admin-button-primary{color:#fff;border-color:var(--admin-primary);background:var(--admin-gradient);box-shadow:0 12px 34px #11a9c838}.admin-button-danger{color:var(--admin-danger);background:var(--admin-danger-bg);border-color:#ba1a1a40}.admin-danger-zone{border-top:1px solid var(--admin-outline);justify-content:flex-end;margin-top:18px;padding-top:16px;display:flex}.admin-ticket-workspace{margin-bottom:32px}.admin-segmented{border:1px solid var(--admin-outline);background:var(--admin-surface-low);border-radius:999px;flex-wrap:wrap;gap:6px;padding:4px;display:flex}.admin-segmented button{min-height:30px;color:var(--admin-muted);font-family:var(--admin-font-heading);cursor:pointer;background:0 0;border:0;border-radius:999px;padding:5px 11px;font-size:11px;font-weight:700}.admin-segmented button.active{color:var(--admin-primary);background:var(--admin-surface);box-shadow:0 8px 20px #0b1c3014}.admin-ticket-grid{grid-template-columns:minmax(320px,.9fr) minmax(420px,1.2fr);gap:18px;display:grid}.admin-ticket-list{gap:10px;max-height:650px;padding-right:4px;display:grid;overflow:auto}.admin-ticket-row{border:1px solid var(--admin-outline);background:var(--admin-surface);text-align:left;cursor:pointer;border-radius:13px;gap:4px;width:100%;padding:13px;display:grid}.admin-ticket-row strong{color:var(--admin-text)}.admin-ticket-row p{color:var(--admin-muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:6px 0;font-size:13px;display:-webkit-box;overflow:hidden}.admin-ticket-id{color:var(--admin-primary);font-family:var(--admin-font-code)}.admin-ticket-detail{border:1px solid var(--admin-outline);background:linear-gradient(180deg, #fff, var(--admin-surface-low));border-radius:14px;min-height:520px;padding:18px;box-shadow:inset 0 1px #ffffffe6}.admin-ticket-title{margin-bottom:16px}.admin-ticket-title>div{flex:1}.admin-ticket-title h4{font-size:20px}.admin-message-box,.admin-reply-preview{border:1px solid var(--admin-outline);background:var(--admin-surface);color:var(--admin-text);white-space:pre-wrap;border-radius:12px;margin-bottom:16px;padding:14px}.admin-reply-preview{background:var(--admin-surface-high)}.admin-reply-preview strong{font-family:var(--admin-font-heading);margin-bottom:6px;display:block}.admin-ai-panel{background:linear-gradient(#e8f8fceb,#fffffff2);border:1px solid #11a9c838;border-radius:12px;gap:10px;margin-bottom:16px;padding:14px;display:grid}.admin-ai-panel.is-disabled{border-color:var(--admin-outline);background:var(--admin-surface-high)}.admin-ai-panel-title,.admin-reply-toolbar,.admin-ai-toolbar{align-items:center;display:flex}.admin-ai-panel-title{color:var(--admin-primary);font-family:var(--admin-font-heading);text-transform:uppercase;letter-spacing:.05em;gap:8px;font-size:13px;font-weight:800}.admin-ai-insights{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.admin-ai-insights>div{border:1px solid var(--admin-outline);background:var(--admin-surface);border-radius:10px;padding:10px}.admin-ai-insights span{color:var(--admin-muted);font-family:var(--admin-font-heading);text-transform:uppercase;font-size:11px;font-weight:800}.admin-ai-insights p{color:var(--admin-text);margin:4px 0 0;font-size:13px}.admin-ai-wide{grid-column:1/-1}.admin-ai-error{color:var(--admin-danger);margin:0;font-size:13px}.admin-ai-notice{color:var(--admin-muted);margin:0;font-size:13px;line-height:1.5}.admin-field{gap:8px;margin-bottom:14px;display:grid}.admin-reply-toolbar{justify-content:space-between;gap:12px}.admin-ai-toolbar{flex-wrap:wrap;gap:8px}.admin-ai-button,.admin-ai-select{border:1px solid var(--admin-outline);background:var(--admin-surface);min-height:32px;color:var(--admin-text);font:inherit;cursor:pointer;border-radius:999px;padding:6px 10px;font-size:12px}.admin-ai-button{align-items:center;gap:6px;display:inline-flex}.admin-ai-button:hover:not(:disabled),.admin-ai-select:hover:not(:disabled){border-color:var(--admin-primary)}.admin-ai-button:disabled,.admin-ai-select:disabled{cursor:not-allowed;opacity:.55}.admin-field textarea{resize:vertical;border:1px solid var(--admin-outline);background:var(--admin-surface);border-radius:12px;min-height:108px;padding:12px}.admin-field textarea:focus{border-color:var(--admin-primary)}.admin-ticket-actions{margin-bottom:14px}.admin-empty-state,.admin-empty-inline{text-align:center;place-items:center;gap:12px;min-height:360px;padding:34px;display:grid}.admin-empty-inline{min-height:360px;box-shadow:none}.admin-empty-state h3,.admin-empty-inline h3{font-size:22px}.admin-spinner{border:4px solid var(--admin-surface-high);border-top-color:var(--admin-primary);border-radius:999px;width:42px;height:42px;animation:.9s linear infinite admin-spin}.admin-modal-backdrop{z-index:60;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);background:#0b1c3057;place-items:center;padding:24px;animation:.14s both admin-backdrop-in;display:grid;position:fixed;inset:0}.admin-modal{border:1px solid var(--admin-outline);background:var(--admin-surface);border-radius:16px;width:min(920px,100%);max-height:min(82vh,760px);animation:.18s both admin-modal-in;overflow:hidden;box-shadow:0 30px 90px #0b1c3038}.admin-modal header{z-index:1;border-bottom:1px solid var(--admin-outline);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:linear-gradient(#fffffffa,#f2f7fbf0);justify-content:space-between;align-items:center;gap:16px;padding:18px;display:flex;position:sticky;top:0}.admin-modal h2{font-family:var(--admin-font-heading);margin:0}.admin-modal pre{max-height:620px;color:var(--admin-text);font-family:var(--admin-font-code);white-space:pre-wrap;margin:0;padding:18px;font-size:13px;line-height:1.55;overflow:auto}.admin-form-modal{width:min(620px,100%)}.admin-form-body{gap:14px;padding:20px;display:grid}.admin-result-panel{gap:16px;padding:18px;display:grid}.admin-result-message{color:var(--admin-text);margin:0;line-height:1.55}.admin-icon-button{border:1px solid var(--admin-outline);width:44px;height:44px;color:var(--admin-muted);background:var(--admin-surface);cursor:pointer;border-radius:12px;place-items:center;transition:transform .16s,box-shadow .16s,color .16s;display:grid}.admin-icon-button:hover{color:var(--admin-danger);box-shadow:var(--admin-shadow);transform:translateY(-1px)}.admin-detail-modal{width:min(1120px,100%);max-height:min(88vh,860px)}.admin-detail-title{align-items:center;gap:14px;display:flex}.admin-detail-title p{color:var(--admin-muted);margin:4px 0 0;font-size:13px}.admin-detail-content{max-height:calc(min(88vh,860px) - 82px);padding:22px;overflow:auto}.admin-detail-actions{flex-wrap:wrap;gap:10px;display:flex}.admin-detail-metrics{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:18px;display:grid}.admin-detail-metric{border:1px solid var(--admin-outline);border-radius:var(--admin-radius);background:linear-gradient(135deg, var(--admin-surface), var(--admin-surface-low));align-items:center;gap:13px;min-height:96px;padding:18px;display:flex}.admin-detail-metric-success{background:linear-gradient(135deg, var(--admin-success-bg), var(--admin-surface))}.admin-detail-metric-warning{background:linear-gradient(135deg, var(--admin-warning-bg), var(--admin-surface))}.admin-detail-metric-danger{background:linear-gradient(135deg, var(--admin-danger-bg), var(--admin-surface))}.admin-detail-icon{width:44px;height:44px;color:var(--admin-secondary);background:var(--admin-surface-low);border-radius:12px;flex:none;place-items:center;display:grid}.admin-detail-metric p{color:var(--admin-muted);letter-spacing:.04em;text-transform:uppercase;margin:0 0 4px;font-size:13px;font-weight:700}.admin-detail-metric strong{color:var(--admin-text);font-family:var(--admin-font-heading);font-size:22px;line-height:1.15;display:block}.admin-detail-list{gap:12px;display:grid}.admin-detail-list.compact{margin-top:14px}.admin-detail-row-card,.admin-detail-section-card{border:1px solid var(--admin-outline);border-radius:var(--admin-radius);background:var(--admin-surface);gap:14px;padding:18px;display:grid}.admin-detail-row-card{grid-template-columns:minmax(0,1fr) auto;align-items:start}.admin-detail-row-card.highlight{background:linear-gradient(135deg, var(--admin-success-bg), var(--admin-surface));border-color:#04785761}.admin-detail-row-card h3,.admin-detail-section-card h3{color:var(--admin-text);font-family:var(--admin-font-heading);margin:0 0 8px}.admin-detail-row-card p,.admin-detail-section-card p{color:var(--admin-muted);margin:4px 0}.admin-detail-row-value{color:var(--admin-muted);justify-items:end;gap:4px;display:grid}.admin-detail-row-value strong{color:var(--admin-text);font-family:var(--admin-font-heading);font-size:20px}.admin-detail-section-header{justify-content:space-between;align-items:start;gap:16px;display:flex}.admin-detail-facts,.admin-detail-day-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;display:grid}.admin-detail-facts span,.admin-detail-day{border:1px solid var(--admin-outline);border-radius:var(--admin-radius-sm);background:var(--admin-surface-low);color:var(--admin-text);padding:12px;font-weight:700}.admin-detail-two-col{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.admin-detail-two-col>div{border:1px solid var(--admin-outline);border-radius:var(--admin-radius);background:var(--admin-surface-low);padding:14px}.admin-detail-two-col h4{font-family:var(--admin-font-heading);margin:0 0 10px}.admin-detail-day{background:var(--admin-surface);gap:6px;display:grid}.admin-detail-day.active{background:var(--admin-success-bg);border-color:#04785747}.admin-detail-day span{color:var(--admin-muted);font-size:13px}.admin-detail-day p{color:var(--admin-muted);margin:0}.admin-detail-table-wrap{border:1px solid var(--admin-outline);border-radius:var(--admin-radius);overflow:auto}.admin-detail-table{border-collapse:collapse;background:var(--admin-surface);width:100%;min-width:720px}.admin-detail-table th,.admin-detail-table td{border-bottom:1px solid var(--admin-outline);text-align:left;padding:14px 16px}.admin-detail-table th{color:var(--admin-muted);letter-spacing:.05em;text-transform:uppercase;background:var(--admin-surface-low);font-size:12px;font-weight:800}.admin-detail-text{border:1px solid var(--admin-outline);border-radius:var(--admin-radius);background:var(--admin-surface-low);max-height:none;color:var(--admin-text);font-family:var(--admin-font-code);white-space:pre-wrap;word-break:break-word;margin:0;padding:16px;font-size:12px;line-height:1.5}.admin-detail-empty{border:1px solid var(--admin-outline);border-radius:var(--admin-radius);min-height:260px;color:var(--admin-muted);text-align:center;background:var(--admin-surface-low);place-items:center;padding:28px;display:grid}.admin-detail-empty svg{color:var(--admin-success)}.admin-detail-empty h3{color:var(--admin-text);font-family:var(--admin-font-heading);margin:10px 0 4px}.admin-detail-empty p{margin:0}.admin-image-modal{width:min(620px,100%)}.admin-image-viewer{background:linear-gradient(45deg, #d7deeb5c 25%, transparent 25%), linear-gradient(-45deg, #d7deeb5c 25%, transparent 25%), linear-gradient(45deg, transparent 75%, #d7deeb5c 75%), linear-gradient(-45deg, transparent 75%, #d7deeb5c 75%), var(--admin-surface-low);background-position:0 0,0 10px,10px -10px,-10px 0;background-size:20px 20px;place-items:center;min-height:320px;padding:22px;display:grid}.admin-image-viewer img{border:1px solid var(--admin-outline);background:var(--admin-surface);max-width:100%;max-height:62vh;box-shadow:var(--admin-shadow);border-radius:16px;display:block}@keyframes admin-spin{to{transform:rotate(360deg)}}@keyframes admin-backdrop-in{0%{opacity:0}to{opacity:1}}@keyframes admin-modal-in{0%{opacity:0;transform:translateY(10px)scale(.985)}to{opacity:1;transform:translateY(0)scale(1)}}@media (max-width:1180px){.admin-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-dashboard-grid,.admin-workspace,.admin-ticket-grid,.admin-hero-panel{grid-template-columns:1fr}.admin-hero-status{grid-template-columns:repeat(3,minmax(0,1fr))}.admin-service-actions{grid-template-columns:1fr}}@media (max-width:820px){.admin-sidebar{border-right:0;border-bottom:1px solid var(--admin-outline);gap:12px;width:auto;padding:12px;position:sticky;top:0;box-shadow:0 16px 40px #142b4014}.admin-nav{grid-template-columns:repeat(3,minmax(0,1fr))}.admin-nav a{justify-content:center;padding:10px}.admin-nav a span{display:none}.admin-main{margin-left:0;padding:16px}.admin-topbar{flex-direction:column;align-items:flex-start;margin:-16px -16px 16px;padding:14px 16px}.admin-topbar h2{font-size:28px}.admin-metrics{grid-template-columns:1fr}.admin-hero-panel{border-radius:20px;padding:22px}.admin-hero-copy h3{font-size:36px}.admin-hero-status,.admin-insight-stats{grid-template-columns:1fr}.admin-user-row{grid-template-columns:auto minmax(0,1fr)}.admin-user-pills{grid-column:2;justify-content:flex-start}.admin-action-grid{grid-template-columns:1fr}.admin-segmented{border-radius:14px}.admin-modal-backdrop{align-items:stretch;padding:12px}.admin-modal,.admin-detail-modal{border-radius:14px;max-height:calc(100vh - 24px)}.admin-modal header{padding:14px}.admin-detail-content{max-height:calc(100vh - 104px);padding:14px}.admin-detail-title{min-width:0}.admin-detail-title h2,.admin-detail-title p{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.admin-detail-metrics,.admin-detail-facts,.admin-detail-day-grid,.admin-detail-two-col,.admin-detail-row-card{grid-template-columns:1fr}.admin-detail-row-value{justify-items:start}.admin-reply-toolbar{flex-direction:column;align-items:flex-start}.admin-ai-insights{grid-template-columns:1fr}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}